Having speed issues? In certain circumstances, we’ll ask you to help us troubleshoot issues by performing a “direct PPPoE test”.
What is a direct PPPoE connection and how does it help?
A direct PPPoE connection just means that you’ll connect your computer (which can be a laptop or a desktop) directly into the Pentanet fixed wireless service, and configure a PPPoE interface (sometimes known as a ‘PPPoE dialler’) on your laptop or desktop, bypassing your internal network.
Doing this allows us and you to eliminate as many factors and variables as possible and test the service you are actually receiving, leading to faster identification of the issue and a faster and more efficient resolution.
How do I do this?
- Your PPPoE username and password
- A laptop or desktop with a gigabit ethernet port
On a Windows PC
- Use an ethernet cable to connect the LAN port of the PoE adapter straight through to the ethernet interface on your laptop or desktop (bypassing your router and internal network)
- Hold the Windows key on your keyboard and press the ‘x’ key, and then click on ‘control panel’
- Under ‘Network and Internet’, click ‘view network status and tasks’
- Click on Set up a new connection or network
- Select ‘Connect to the Internet’ and then click the ‘Next’ button
- Click on Broadband (PPPoE)
- Type in your PPPoE username and password, double-check to make sure it’s correct, and then click the ‘Connect’ button
For more steps and screenshots, please visit this page: https://www.tp-link.com/au/FAQ-921.html
On a Mac
- Use an ethernet cable to connect the LAN port of the PoE adapter to the ethernet interface on your laptop or desktop (bypassing your router and internal network)
- Click the Apple menu, then select ‘System Preferences’
- When the System Preferences screen appears, click on the ‘Internet and Wireless’ section and then click ‘Network’
- Select your ethernet interface, and under the ‘configure IPv4’ menu, select ‘create PPPoE service’
- Enter ‘Pentanet PPPoE’ as the service name and click ‘Done’
- Select the new interface from your list of interfaces. Leave the service name blank and enter in your Pentanet username and password, then click ‘Connect’.
For more steps and screenshots, please visit this page: https://www.tp-link.com/ae/faq-285.html
Once you’re connected, head to https://speedtest.net in a browser from the same machine, and run a series tests to the ‘Pentanet’, ‘Telstra’ and ‘IX Australia’ speed-test servers. Record these results and provide them to us as an attachment in a ticket or an email to
To return to your previous configuration, you can simply replace the ethernet cable/s as they were - there’s usually no need to remove the PPPoE interface that you created.