What are the settings for my connection? (email, DNS, authentication)

Use our supplied router - plug and play

The basic wifi-routers that we provide for all new accounts are provisioned with your account details automatically, and are ‘plug and play’ - no need for any additional setup! The pre-programmed wifi network name and wifi password are recorded on a sticker on the back of the device.

BYO router connection settings

To connect to Pentanet using your own router, you’ll just need to configure your equipment for a PPPoE type connection (using authentication type CHAP, MSCHAP V1 or MSCHAP V2). Leave any connection fields labelled ‘service name’ blank.

For FTTN and HFC NBN connections, you’ll need to configure your router’s WAN interface to use VLAN ID 100. For FTTP NBN and fixed wireless services, leave the VLAN ID blank (no VLAN/native VLAN).

Authentication details

Not sure of your authentication details? Your PPPoE username and password will be provided to you during your account creation and are also available (and can be changed) on request. Your username is generally formatted as firstname.lastname@pentanet.com.au. Your PPPoE password is an automatically-generated random string of characters which can be changed on request.

Note that if you create an account in our customer portal (https://my.pentanet.com.au) then the username and password you use to log in to the customer portal will be created when you first sign in.

DNS settings

Your router should automatically retrieve your DNS settings, but if you’d prefer to input them manually, we recommend using the following DNS servers:


For help configuring your router to use these DNS settings, please take a look at https://pentanet.com.au/dns.

Webspace and email account settings

At this time, we do not offer email or web hosting - there are many cheap or free services available for web and email hosting and for now, we’re concentrating on offering reliable, fast and great value internet connectivity with no lock-in or costly frills.

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Published date: 23/02/2018
Last updated: 01/06/2018 (Jeremy)
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